JJJ (Site Manager))
This person directs the work efforts of other Company employees as they perform all aspects of housekeeping operations at a Client’s mall or retail store property. The Housekeeping Site Manager reports to a Field Operations Manager. As the primary client point-of-contact, the Housekeeping Site Manager interacts frequently and closely with Client management and other contract employees for issues relating to mall cleanliness and housekeeping employees. The Site Manager is the first Quality Control check for job performance, profitability, client relations, employee relations, safety, and risk management.
The Housekeeping Site Manager organizes and oversees the housekeeping crew in the daily cleaning and portering of the property. He/she performs daily inspections for quality control and detail items and, whenever possible, walks the property at least once per week with Client to identify areas requiring additional work, and to ensure the quality of work being performed is satisfactory to Client. The Housekeeping Site Manager continually reviews his/her plans with the Client regarding project work, heavy floor work, carpet care, and other details. The company expects the Site Manager to assume responsibility for every aspect of every job at his/her jobsite.
This is a “hands on” management job. The Site Manager may be required to perform any aspect of a housekeeping crewmember’s duties as necessary to ensure complete customer satisfaction, and may be expected to personally perform certain cleaning functions every day.
The Housekeeping Site Manager generally works Monday through Friday starting at 5:30 am and working until approximately 2:30 pm. He/she is available seven days per week and must change his/her schedule at any time to accommodate management needs and mall pressures. Our clients’ properties are typically busiest on weekends and some additional weekend work may be required from time to time.
The above is not all-inclusive. The company reserves the right to change, amend or add to job duties for business necessity.
Some of the key elements of the job:
Comprehending and speaking English
Communicating verbally with others
Reading and understanding written communications
Creating written communications
Organizing and coordinating schedules
Analyzing and interpreting data